30 DAY MONEY BACK GUARANTEE
We offer a 30 Day Money-Back Guarantee on all our products. To get a Full-Refund (minus shipping costs) all items must be returned unworn, unused, in original conditionand original packaging(belts uncut, buckles unscratched, all parts in original packaging). A 20% Restocking fee will be charged on any items not returned in original, resellable condition. We credit refunds back to your original payment method. Please allow 5-7 business days for credit to appear back on you account. Customers are responsible for all return shipping costs. We recommend using the US Postal Service First Class, for the least expensive price.
30 DAY EXCHANGE POLICY
If your item arrives and you realize that you chose the wrong model, size or color, you're welcome to ship it back to us and exchange it for the product you prefer. Sorry, there are no exchanges on cut belts. The item must be unused and in original condition. Exchange must be an item of equal or lesser value. If it's less, we can refund the difference back to your payment method. If it is more, we will email you an invoice that must be paid before the exchange can be shipped. Just repack it, print out the exchange form, and ship it to the BeltBuy return address below. Exchanges typically re-ship within 3-5 days after we receive them.
30 DAY DAMAGE POLICY
If you receive a product that is damaged or broken, or if there is anything wrong with it at all >> instead of a refund, you can request a fast replacement free of charge. Just email us a quick photo of the damaged area within 3 days of order receipt, and include your name and order number. Please keep in mind that the replacement process can take 1-2 weeks to complete with shipping times. We'll do our best to expedite it and make it as painless as possible. Email: firstname.lastname@example.org
If you have any issues or problems with your order or product, please start by emailing us a few key details so we can help you more effectively. These include:
- Your full name and current shipping address
- Item model / color
- Whenand where you purchased the product – BeltBuy.com, etc.
- Order Number - if available
- Photo of defective part or area, so we can see what happened. This also helps us to make improvements.
Email this info to > email@example.com
Give us 1-2 business days to respond and we promise - we will take care of you.
4E, Lianhua North Xinlian Building, No. 1116,
KORE CONTACT INFORMATION
We're open Monday thru Friday from 9am to 5pm (PST / California time)
We typically respond within 1-2 business days. Thanks for your patience & support.