Refund Policy
For eligible returns, BeltBuy will refund 100% of the product price paid, including applicable taxes. We do not charge a refund processing fee or deduct cross-border payment processing fees.
Before sending an item back, please review our Return Policy or contact us at info@beltbuy.com.
Refund timing
| Stage | Timing | What happens |
| Return received | 1–2 business days | We inspect the returned item and confirm whether it is eligible. |
| Refund issued | Within 3 business days after approval | The refund is sent to your original payment method. |
| Funds displayed | Additional 3–14 business days | Your bank or payment provider may need additional time to display the funds. |
Refund method
Refunds are issued to the original payment method used for the order, such as a credit card, PayPal, or Apple Pay. Refunds are not automatically issued as store credit.
Special cases
- For a partial return from a discounted order, the discount may be recalculated across the items kept and returned.
- If a free gift is not returned with the eligible item, its stated value may be deducted from the refund.
- Customized and final-sale items are not eligible for return unless they arrive damaged or defective.
- Original shipping charges, customs duties, and taxes are handled according to the order details and destination rules.
Questions about a refund?
Contact us at info@beltbuy.com and include your order number. Our support team is available Monday to Friday, 9:00 AM–5:00 PM Hong Kong Time.