Return Policy

Returns & Exchanges

BeltBuy offers a 30-day return and exchange policy for eligible items. You may request a return or exchange within 30 days of delivery.

For eligible returns, BeltBuy provides a prepaid DHL or UPS return label. Please contact us before sending an item back so we can provide the correct instructions.

Return conditions

Items may be tried on briefly, but they must be returned in resalable condition. To be eligible, an item must:

  • Be unused apart from brief fitting.
  • Have no obvious wear, permanent creases, scratches, cuts, holes, or other damage.
  • Include the original packaging and included accessories, such as the brand box, care card, size adjustment tool, or promotional gifts.

Customized items, final-sale items, and belts that have been cut, punched, engraved, colored, or otherwise altered are not eligible for return or exchange unless they arrive damaged or defective.

Important: Please confirm your size before cutting or altering a belt. Altered belts cannot be returned for a sizing or change-of-mind reason.

How to request a return

1. Submit your request
Log in to your BeltBuy account, open Order History, select the item, and contact Customer Service. If you cannot access your account, email info@beltbuy.com with your order number and inspection photos.

2. Receive return instructions
We will email the return instructions and prepaid return label within 1 business day after reviewing your request.

3. Pack and ship the item
Use the original packaging when possible and include all accessories and promotional gifts. We recommend taking photos of the package before shipment.

4. Inspection and resolution
After the return arrives, we will inspect it within 1–2 business days. Approved refunds are issued within 3 business days after approval. Your bank or payment provider may need an additional 3–14 business days to display the funds.

Exchanges and special cases

  • Size exchanges: We offer a free exchange for the same model when the requested size is available. If it is unavailable, we will contact you to discuss a refund or another available option before processing the exchange.
  • Quality issues: Please send clear photos of the issue, such as a loose buckle or cracked leather. We will review the request and arrange the appropriate replacement or refund.
  • Partial returns: If a discount was applied to a multi-item order, the discount may be recalculated across the items kept and returned.
  • Promotional gifts: Promotional gifts must be returned with the main item. If a gift is kept, its stated value shown in the original order may be deducted from the refund.
  • International orders: Customs duties and other import charges are handled according to the order details and destination rules. Please email any customs documents to info@beltbuy.com before requesting reimbursement.

Refund information

For eligible returns, please see our Refund Policy. Refunds are issued to the original payment method used for the order.

Frequently asked questions

Can I return a belt after trying it on?
Yes. Brief fitting is allowed, but the belt must not show obvious wear, permanent creases, scratches, cuts, holes, or other damage.

Can I return a belt after cutting or punching it?
No. Cutting, punching, engraving, coloring, or other alterations make the belt ineligible for a sizing or change-of-mind return.

How can I check my return status?
Use the tracking link in your return email or contact info@beltbuy.com with your order number.

Contact us

For return or exchange support, email info@beltbuy.com and include your order number.